Azerbaijan's mygov platform hits 4 million users, IDDA to prioritise AI next
Two years after launch, Azerbaijan's mygov platform has reached 4 million users and 8.1 million document accesses; IDDA said on 14 September its next phase will prioritise deeper AI integration.
Azerbaijan's "mygov" digital government platform has reached 4 million users two years after launch, and its next development phase will give "particular priority" to integrating artificial intelligence more deeply into the platform, the Innovation and Digital Development Agency (IDDA) said on 14 September 2026.
What the numbers show
According to IDDA:
- More than 90 government services have been redesigned and digitised on mygov over the past two years.
- The number of uses of digital information and documents through the platform has reached 8.1 million, with identity-card details the most accessed (4.11 million times), followed by employment information (780,000 times).
- In August 2026 alone, 2.21 million requests for digital services were made through mygov; signing employment contracts was the most-used service, with 766,000 requests.
- Under legislative amendments, 27 types of digital documents now carry the same legal force as physical ones.
What comes next
IDDA said platform development continues under the "Action Plan for 2026–2028 on Accelerating Digital Development in the Republic of Azerbaijan," which followed a meeting on Azerbaijan's "New Digital Architecture" chaired by President Ilham Aliyev on 11 February 2026. Describing the next phase, IDDA said priority will go to "the broader integration of artificial intelligence capabilities into the platform," alongside more personalised and proactive services.
Why it matters
The announcement shows Azerbaijan's flagship e-government platform moving from a digitisation phase, centred on consolidating services and cutting paperwork, to an AI phase, in line with goal two of the state's Artificial Intelligence Strategy for 2025–2028: "creating favorable conditions for the implementation of artificial intelligence." IDDA has given no timeline, budget or technical detail for the AI features, so the statement should be read as a direction of travel rather than a procurement signal.
What it means for Azerbaijani companies
For IT vendors and integrators working with state institutions, IDDA's statement signals that AI-enabled features — personalised and proactive service delivery, as IDDA itself describes them — are likely to appear as requirements in future mygov-related tenders and pilots. Companies already registered as public-sector suppliers have the clearest visibility into the "Action Plan for 2026–2028," which remains the operative document until a more detailed AI procurement framework, if any, follows the 2025–2028 AI Strategy.
